RealmeHelp.com
Back

Realme Support

01.10.2023
16 minutes
51
10670
Realme Support

Многие при использовании телефонов сталкиваются с проблемами, решить которые могут только квалицированные специалисты. В таких ситуациях помогает служба поддержки Realme и сервисные центры. Сегодня обсудим, как обратиться в техподдержку, а также предоставим официальные контакты.

Realme (Global) general email address

The company has two e-mail addresses where residents from all countries can go:

These contacts serve Chinese, Indian, and international versions of the phone. The message must be written in English. Applications in other languages will not be considered.Realme general email address

Because these email services are busy, Realme support may take a long time to respond. There is no need to send repeated emails: just wait for a response, because each request is considered on a first-come, first-served basis.

Вам будет полезно ознакомиться со статьей: Как отличить глобальную версию Realme от китайской.

Support Service in Russia

Realme technical support in Russia has its own contacts. This option is preferable to the global mail, because the workload is much less, and specialists will respond quickly.

Phone number

Жители России могут позвонить по горячей линии Realme: 8-800-707-25-75. Это бесплатный телефон официальной службы поддержки для быстрой, но поверхностной помощи. График работы кол-центра – с 9:00 до 18:00, без перерывов и выходных.

If there is a serious problem (for example, the phone is blocked), you need to send a text message with all the necessary photos and with screenshots. Operators on the phone provide answers to simple questionssuch as the validity of the warranty, solving minor technical problems, the schedule of service centers, etc.Realme Support Service in Russia

Email

Адрес российской эл. почты Realme: [email protected]. Команда специалистов поможет решить практически любую проблему, связанную с мобильным устройством. В некоторых ситуациях требуется подтверждение, что именно вы владелец телефона. Заявка рассматривается в течение недели.

Service centers

На сайте техподдержки есть вкладка «Сервисные центры Realme», где указаны все СЦ в российских городах. Помимо адресов, там размещены номера телефонов и график работы.

Official contacts for Ukraine

Realmi has no separate contacts in Ukraine. On the official website of technical support users are offered to write to the general email [email protected]. But it is possible to contact Realme service center by the number (044)-503-70-30.Realme contacts in Ukraine

Contacts for Europe and Asia

Below are the phone numbers and e-mail addresses of Realmi for certain European and Asian countries. The information is taken from the official website, so there can be no doubt as to its accuracy.

Region Phone number Email
All of Europe - [email protected]
[email protected]
Spain 800-000-524
Italy -
Czech Republic -
UK -
Poland -
France -
Turkey - [email protected]
India 1800-102-2777 [email protected]
[email protected]
Indonesia (021)2235-6666 [email protected]
[email protected]
Vietnam 1800-6067 [email protected]
[email protected]
[email protected]
Thailand 02-123-3222 [email protected]
Malaysia 1800818018 [email protected]
Philippines 1800-1853-0038 [email protected]

[email protected]

China 400-628-0066 [email protected]

[email protected]

Singapore 8008526686 [email protected]
Pakistan 0800-0-8866 [email protected]
Egypt 15168 [email protected]
Iraq - [email protected]
South Korea -
UAE -
Jordan -
Morocco - [email protected]
Israel - [email protected] [email protected]
Australia 1800-845-284 [email protected]

Realme official website (support)

The brand has its own website, where you can see the characteristics of new products and reviews, read the history of the company, as well as get professional help.

  1. Заходим по этой ссылке.
  2. Go to the bottom of the page and click "Support.".Realme Support Website
  3. A small menu opens with "FAQ", "Troubleshooting", and "Smartphone Warranty Service Policy".Official Realme support
  4. The "FAQ" section contains answers to the most popular questions about Realmi phones. For example, what to do in case of liquid penetration, how to back up your data, how to clean your smartphone from dust, etc. For a detailed answer just click on the question.Realme Support
  5. "Troubleshooting" is almost a similar section, only it provides answers to questions affecting the performance of the smartphone and possible problems. Such as spontaneous device shutdown, high heat, slow Internet, lack of notifications from applications.Realme Support Website
  6. В "Warranty Service Policy." All the details that may be of interest to the user are listed. Namely, the duration of the warranty, in what situations it is valid and in what situations it is not, where to go to get a free phone repair Realme. Here The IMEI is used to check the warranty status.Realme Support Website Realme Support
  7. More under Support There is a "Software Update" tab that allows you to download the latest software version for a specific model. By clicking on "How to update?" you will get step-by-step instructions from the developers.Realme Support Website

How to correctly write a message to support Realme

When sending an email to tech support, follow these rules:

  • Give the experts only important information, without long introductions and water.
  • Provide your full name, country of residence and phone number.
  • Add data confirming that you are the true owner of the mobile device: IMEI, photo of the box and receipt (if available).
  • If there is no response longer than 7 working days - send a second message.
What questions do you most often ask for support?
Product quality
20.14%
Shell and function
41.67%
Other Matters
38.19%
Voted: 144

Useful Video

FAQ

Is there a Realme support service on VKontakte?
How long should I wait to hear back from tech support?
Where can I talk to other Realmi users?

Realme has official technical support in almost every country, where any user can contact for free. You can also discuss this or that question in Realme Community. If you find that a contact is out of date, write in the comments and the data will be promptly changed.

Author:
Yegor Borisov
Share
Related Post
Comments Off on
  • Sergey
    Published: 06.04.2024 Reply to the message

    Напишите пожалуйста адреса сервисных центров в Нижнем Новгороде

  • Vadim
    Published: 07.02.2024 Reply to the message

    Здравствуйте! У меня телефон realme 8 pro, не могу сказать что такая проблема была с самого начала, возможно я что то намудрил в настройках ,но суть такова , уведомления от многих приложений приходят в тот момент когда я беру телефон в руку и снимаю блокировку, соответственно если он просто лежит в кармане оповещений нет,хотя в настройках звук на уведомления включен. Помогите пожалуйста разобраться!

  • Валентина Кукарева
    Published: 07.09.2023 Reply to the message

    После обновления Андройда с 12 на 13 на realme c 33 у меня не работает вибрация, и очень стал глючить

  • Карлюк Татьяна
    Published: 30.08.2023 Reply to the message

    Купили realmi c55 , пишет блокировка сети,ваш телефон адаптирован для определённого региона. Выбераю свой регион и всеравно не работает

  • Constantine
    Published: 24.07.2023 Reply to the message

    на реалми 9а стояли пароль на отпечаток и цифровой,пользовался отпечатком пальцев и в один момент цифровой перестал принимать верный код ,бесит то что теперь не принимает
    и отпечаток пальцев

  • Alexander
    Published: 03.07.2023 Reply to the message

    Здравствуйте! У меня реалми с25 s UI 3.0 не устанавливаются файлы АПК! Понимаю что мне нужен откат прошивки на предыдущую версию! Как мне это сделать!?

  • Elvin
    Published: 25.05.2023 Reply to the message

    Привезли в подарок с китая realme 11 pro +
    Не аидет симку ..пытался через сайт гинир поварать код и ТП .. ничего не помогает..погоди пожалуйста..

  • Djanrail
    Published: 09.02.2023 Reply to the message

    У меня до сих пор андроид 11,на смартфоне realmi gt neo2,у меня китайская прошивка.Живу в России.

  • Sergey
    Published: 14.11.2022 Reply to the message

    Здравствуйте такая пробле , на телефоне Realmi Q5 не делаются игры на полный экран в настройках 2 функции с камерой и полноэкранный режим,в первой настройке ставлю и авто и показать и скрыть камеру не помогает ,во второй настройке пишет нету приложений, раньше было на весь и потом резко стало с челками игра мортал комбат мобаил

  • Eugene
    Published: 07.11.2022 Reply to the message

    Во время хард ресет отключается сенсор и невозможно ввести код в вайп дата. Телефон реалми с 25

  • Sergey
    Published: 06.11.2022 Reply to the message

    Добрый вечер. Когда будет новая, доработанная версия интеллектуального помощника? В данном виде у интелектуал. помощника функционала никакого. Или лучше оставьте Google ленту, а в идеале конечно - возможность выбора между интеллект. помощником и Google лентой в настройках. Также можно добавить избранные контакты отдельной вкладкой в контактах и возможность сортировки избранных контактов

  • ДЖАМИЛЯ
    Published: 30.10.2022 Reply to the message

    Поставила почти на все приложения пароль конфиденциальности,и забыла ,как восстановить или менять?!! пожалуйста помогите,не работают Ютюб ,ватсап ВК плей маркет ,инсто,телеграмм,

  • Alexander
    Published: 08.10.2022 Reply to the message

    Почему стал плохо работать Gps после обновление безопасности

  • Irina
    Published: 01.10.2022 Reply to the message

    Добрый день. Подскажите как вывести на главный екран время????

  • Anton
    Published: 01.10.2022 Reply to the message

    В галерее фото удвоилось ,тоесть каждая фотографии которые у меня были и видео в том числе они удвоились стали как можно быстро удалить 2 аналоз фотографии и видео из телефона чтобы в ручную это не делать

  • Эдем
    Published: 29.09.2022 Reply to the message

    Здравствуйте добрые люди, у меня возник такой вопрос я кароче купил телефон и не могу скачать там игры приложения с Гугла хрома разрешение включил всё могу скачивать только с плей маркета реалми ц21 у меня можете дать ответ

  • Евгений Сапоненко
    Published: 15.09.2022 Reply to the message

    Здравствуйте. Смартфон Realme GT2 Pro. Помогите избавиться от оповещений возникающих внизу экрана при закрытии приложений , в основном- "родных", таких как
    realme link , SHAREit , Soloot Cut, Сообщество realme , средство ускорения игр . А оповещения возникают такие , например, " память уже очищена" , "нажмите ещё раз, чтобы выйти", " дважды щелкните, чтобы выйти из приложения". И на экране эти оповещения остаются около минуты, даже на клавиатуре!!! ТАП по ним - сделать невозможно. Все уведомления и в системе и в самих приложениях отключены! Заранее благодарен.

    • Irina
      Published: 01.10.2022 Reply to the message

      Модель Realme C11.

  • Сергей Третьяков
    Published: 24.08.2022 Reply to the message

    что такое orange state и как его убрать?
    купил телефон, перезагрузил, там это высветилось, мешает ли это работе смартфона?

    • Yegor Borisov
      Published: 30.08.2022 Reply to the message

      Значит разблокирован загрузчик. Убрать можно, но нужно ставить TWRP и фикс.

  • Elena
    Published: 19.08.2022 Reply to the message

    Здравствуйте! На реалми с 21у появились полосы, когда работаешь с телефоном белеет экран. Телефону 3 месяца всего.

  • Wahid
    Published: 26.04.2022 Reply to the message

    Hello I have a reality 8 after updating the screen appeared widgets one of them changes color and another font in addition to the phone is not fully updated watching videos from YouTube in this I was convinced.Please tell me what to do.Thank you so far

  • Vladimir Kozlov
    Published: 18.04.2022 Reply to the message

    New phone realmi c25, contacts were entered manually. The incoming call, regardless of its presence or absence in the contacts, the number is not defined. In the settings of any restrictions not found, in what direction to dig? Thank you.

  • Jana
    Published: 16.04.2022 Reply to the message

    Hi. GT master edition phone. After the update, the design has changed when calling. I don't like it very much. Is there any way to change it?

    • Yegor Borisov
      Published: 17.04.2022 Reply to the message

      Firmware rollback.

  • Daria
    Published: 11.04.2022 Reply to the message

    Hello.broke the display on the Realme 6....where to find the original?

  • Sergey Solovyov
    Published: 30.03.2022 Reply to the message

    Smart realme gt master edition rmx3363. After updating to UI v3.0 and android12 disappeared fingerprint icon on the off display, and stopped turning on "always on display. What to do?

  • Victoria
    Published: 27.01.2022 Reply to the message

    After updating software version RMX1927EX_11_C.79 on the phone realme 5 does not work google pay, writes that the phone is not certified. What does it mean to throw away the phone? If so, I will never buy realme again and will not advise anyone. Fix the bug!

    • Yegor Borisov
      Published: 02.02.2022 Reply to the message

      Whoa, you're not writing to support! Either you downloaded an illegal app and got a virus, or the problem is on the Google Pay side. Sort it out and clearly describe everything to the official support. The addresses are all in the article.

  • Andrey Loginov
    Published: 02.11.2021 Reply to the message

    Will the gps in the realme C21Y be fixed? I constantly lose connection with satellites.

  • Vovan
    Published: 23.09.2021 Reply to the message

    After updating to Android 11, has dropped sharply gazvitelnost, less fps, the phone has stopped even slightly warm. Help fix the problem!

    • Yegor Borisov
      Published: 05.10.2021 Reply to the message

      Wait for a new patch or roll back.

  • Aliyev Ihram
    Published: 22.09.2021 Reply to the message

    Hello, I have a question, why after updating the software dropped sharply performance, I played World of tanks Blitz at maximum image quality, before upgrading software fps was 40-60, and after the update, even after the shadow on the low netyanyut, sudden drop in fps, talked to the developers of the game and nothing, even PUPG pulls on high, the same redmi laptop 8 pro pulls at most, with Mediatek Helio G90T, and 95G on high, and noticed that the phone is not heated, Kaghseli as raised performance limits, even in the light games do not 90Fps (moderated screen) can remove or reduce performance limits, and then snap 732G pulls ludshe Poco x 3 newfs. Phone Realme 7

  • Irina
    Published: 27.07.2021 Reply to the message

    Guys, help me out! 6 PRO. Put a fingerprint lock, unlocked a couple of times this way, and then the phone stopped responding (leaned several times, and it vibrates, but does not enter) to the fingerprint and asked for a digital password, which we do not remember, 6 digits. The official service center said that you can unlock, but all the data will disappear and the phone will be empty, as when you bought it. Be sure to save the data!!!! Through Google account tried "find the device" but no success, although Wi-fi and mobile data transfer are enabled. Rebooted once. With each attempt to enter the password increases the time until the next attempt. Wiped the device, finger is not an option as it asks for the password and no more. Can't do anything except answer call, turn off or reboot

  • Alexander
    Published: 17.07.2021 Reply to the message

    Hello, I have a Realmi 6 pro, I have this problem, from time to time when you need to call someone phone ends any call, just at the same time on your phone no one can get through too, this problem works until you reboot the phone, for a while helps. what do I do and is it possible to fix this problem?

  • Vyacheslav Serov
    Published: 04.06.2021 Reply to the message

    Hello Egor. I recently bought a Realme C11 from the store, the device is good. But here is a question - is there a factory display protection or should I buy and put some kind of protective glass or film? By the looks of it I can not understand.

    • Yegor Borisov
      Published: 07.06.2021 Reply to the message

      On the budget line it seems there is not even an oleophobic coating. There is nothing to talk about protection. Although all models have a normal screen, here you need to look at how someone uses and whether the phone is often dropped, is put into pockets / bags.

  • roman stasiuk
    Published: 12.05.2021 Reply to the message

    what to do I bought a realmi c 11 on avito, there is no contact with the old owner's account how can I remove it

    • Yegor Borisov
      Published: 17.05.2021 Reply to the message

      Write to support, the contacts are in the article.

  • Sergey Semenov
    Published: 29.04.2021 Reply to the message

    Hello. I bought Realme 7pro. Over time, began to doubt the battery life. After installing Aida 64. Saw that the charge is 100 percent and the battery took 4130 ma. Will RealmeHelp be able to answer this?

    • Yegor Borisov
      Published: 02.05.2021 Reply to the message

      The program may not always give the correct figures.

  • Andrew
    Published: 29.01.2021 Reply to the message

    I bought this phone to work in a cab.2.5 months, and I do not know what to do.I wrote, called support, service worn, and recognized the service and the developers bug bug firmware.Ovezhelyayut wait for updates.What to do?

  • Dosan Zhakenov
    Published: 25.01.2021 Reply to the message

    Hello. I bought myself a realme 6i. I read on the Internet that it is the most autonomous smartphone. But after using it I doubted the autonomy. I decided to measure the battery capacity with a tester. The tester showed 4015mach instead of 5000. Phone was new unpacked myself. Why and what to do now. It turns out they cheat us?

  • Nasonov Andrey Vladimirovich
    Published: 06.01.2021 Reply to the message

    I have a realme 6 pro, everything worked well, but after the update, it became bad, the program for the cab now does not notify, no sound.

  • Elena Kozlova
    Published: 27.12.2020 Reply to the message

    December 24, bought a smartphone realmi c3 when installing a Google account confirmation code did not come, fingerprint did not accept, entered a screen lock code smartphone locked and when re-entering it did not unlock. The next day was taken to the store, it was sent to the service. Mariupol Ukraine. Bought a child for the New Year.

  • Sergey
    Published: 13.12.2020 Reply to the message

    Hello, give me the exact address of the online store Realme, where I can make an order without getting caught by crooks.

    • Yegor Borisov
      Published: 14.12.2020 Reply to the message

      Buy from trusted distributors in your area (major stores).

  • Andriy Ladutko
    Published: 03.12.2020 Reply to the message

    Hello. The new smartphone realmi 6pro, how can you fix the sound of the speaker when talking hear noises. Belarus. Thanks

  • Andrew
    Published: 24.10.2020 Reply to the message

    Hello! Does realme x2 pro have a sound when fully charged?

    • Yegor Borisov
      Published: 25.10.2020 Reply to the message

      If you mean some kind of notification when fully charged - no, no model has this option (as far as I know).

    • Александр Липко
      Published: 23.10.2022 Reply to the message

      Меня интересует вопрос можно ли а Realme c21, версия 11 сделать яркими три самых нижних кнопки навигации(возврат, домой ..). Это необходимо когда работаешь в полной темноте. Считаю, что это возможно, поскольку в этой же строке самый крайний "человечек"(специальные разрешения) очень яркий.

Name
Please enter your last name and first name
E-mail
No spam, we promise
Message text
By submitting this form, you agree to the political confidentiality and rules of our site.